📰 Changelog
What's New
Stay up to date with the latest features, improvements, and fixes
NEW•v2.1.0
Feb 18, 2026🎨 Business Tier Branding Controls
Business tier users can now completely remove TixBot branding, customize embed colors, and set custom footer text. Full white-label experience for professional teams.
Changes:
- •Added "Remove Branding" toggle for Business tier
- •Custom embed color picker
- •Custom footer text input
- •Live preview in dashboard
- •Per-server branding configuration
FeatureBusiness
IMPROVED•v2.0.0
Feb 15, 2026📊 SLA Tracking & Analytics
Track first response times with comprehensive analytics. Monitor your team's performance with daily, weekly, monthly, and all-time views.
Changes:
- •First response time tracking
- •Performance ratings (Excellent/Good/Needs Work)
- •Time period filtering (daily/weekly/monthly/all-time)
- •SLA percentage calculations
- •Average response time metrics
FeatureBusiness
FIXED•v1.9.2
Feb 12, 2026🐛 Bug Fixes & Improvements
Multiple bug fixes and performance improvements across the platform.
Changes:
- •Fixed auto-close on user leave functionality
- •Improved escalation system reliability
- •Optimized dashboard loading times
- •Fixed transcript export formatting
- •Resolved panel deployment issues
Bug Fix
NEW•v1.9.0
Feb 8, 2026🤖 Auto-Response System
Automatically respond to tickets with pre-configured messages. Set keyword triggers, timing windows, and cooldown periods.
Changes:
- •Auto-response on ticket creation
- •Keyword-based triggers
- •5-minute timing window support
- •Cooldown system (1h, 6h, 24h, 7d)
- •Multiple auto-responses per server
FeaturePro
NEW•v1.8.0
Feb 5, 2026🏷️ Tags & Quick Replies
Save time with pre-written responses and organize tickets with custom tags.
Changes:
- •Create custom tags with /tag command
- •Quick reply system for common questions
- •Tag management in dashboard
- •Search tickets by tags
- •Tag analytics and usage stats
FeaturePro
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