Canned Responses with /tag
Canned responses are saved replies that staff can send instantly using the /tag command. Instead of typing the same answer repeatedly, staff type /tag and pick from a list of pre-written responses.
ℹ️Pro feature
Canned responses are available on Pro and Business tiers.
Creating a Canned Response
1
Go to Canned Responses in the dashboard
From your server dashboard, click Canned Responses in the sidebar.
2
Click New Response
Click New Response and give it a name. This name is what staff will see when they use /tag — keep it short and descriptive, e.g. "refund-policy" or "how-to-invite".
3
Write the response content
Enter the response text. You can use Discord markdown for formatting — bold, italic, code blocks, and so on.
4
Save
Click Save. The response is now available to all staff via /tag.
Using /tag in a Ticket
Inside any ticket channel, type `/tag` and Discord will show a searchable list of your saved responses. Select one and TixBot will send it immediately as a message in the channel.
Good Candidates for Canned Responses
- •Refund or returns policy explanation
- •How to invite TixBot to a server
- •Where to find order IDs or account details
- •Standard closing message when resolving a ticket
- •Links to documentation or FAQs
- •Common troubleshooting steps
Was this helpful?
If you're stuck, join our support server and open a ticket.