Form Question Types
Each form question has an input type that controls how the user enters their answer. TixBot supports two input types: short text and paragraph.
| Type | Best for | Character limit |
|---|---|---|
| Short text | Order IDs, usernames, brief answers | Up to 1024 characters |
| Paragraph | Issue descriptions, detailed explanations | Up to 4000 characters |
Short Text
Short text renders as a single-line input field. Use this for concise answers like order numbers, Discord usernames, email addresses, or yes/no questions.
Paragraph
Paragraph renders as a multi-line text area. Use this when you need the user to describe something in detail — for example, "Please describe the issue you are experiencing".
Tips for Writing Good Questions
- •Be specific — "What is your order ID?" is better than "Order details"
- •Set a placeholder — hint text shown inside the field before the user types, e.g. "e.g. ORD-12345"
- •Set min/max length if the answer needs to be a specific format — e.g. a minimum of 10 characters for a description
- •Keep it short — only ask what your staff actually need. Every extra question increases drop-off.
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