Button Panels
Button panels are the most common way to let users open tickets. A button panel is an embed message with one or more buttons â each button opens a specific type of ticket.
How Button Panels Work
You deploy a button panel to a channel from the dashboard. The panel appears as an embed with a button underneath. When a user clicks the button, TixBot creates a private ticket channel instantly and sends a confirmation only they can see.
Creating a Button Panel
1
Go to Panels in your dashboard
From your server dashboard at tixbot.gg/dashboard, select your server then click Panels in the sidebar.
2
Click New Panel and choose Button Panel
Click New Panel. When prompted for the panel type, select Button Panel.
3
Give the panel a name
This name is for your reference only â it appears in the dashboard panel list so you can identify it. Users never see this.
4
Configure the embed
Set the embed title, description, and colour. This is the message your users will see in Discord. Keep the description clear and concise â something like "Click below to open a support ticket".
5
Configure the button
Set a button label (e.g. "Open Support Ticket"), choose a style (Primary is the blue Discord button), and select which ticket type the button opens.
6
Select a channel and deploy
Choose the Discord channel you want the panel to appear in, then click Send to Channel. The panel will appear in that channel immediately.
âšī¸Multiple buttons on one panel
You can add multiple buttons to a single panel, each opening a different ticket type. This is useful if you have separate categories like Sales, Technical, and Billing on one panel.
Button Styles
| Style | Colour | When to use |
|---|---|---|
| Primary | Blue | Main action â most common choice |
| Secondary | Grey | Less prominent secondary action |
| Success | Green | Positive actions |
| Danger | Red | Use sparingly â draws attention |
Tips
- âĸLock the panel channel â set permissions so users can only read the channel, not send messages. This keeps the panel clean.
- âĸUse clear button labels â "Open Support Ticket" is better than just "Click Here".
- âĸOne panel per category â if you have very different support types, consider separate panels in separate channels rather than many buttons on one panel.
- âĸTest before announcing â always click the button yourself before pointing your community to it.
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