Custom Embed Messages
Every ticket panel has a customisable embed â the styled message that appears above the button or dropdown. You can also customise the welcome message users see when their ticket channel is created.
Panel Embed Options
| Field | Description |
|---|---|
| Title | Bold heading at the top of the embed |
| Description | Main body text â explain what the panel is for |
| Colour | The coloured stripe on the left side of the embed |
| Footer | Small text at the bottom of the embed |
| Image | Optional banner image inside the embed (Pro) |
| Thumbnail | Optional small image in the top right (Pro) |
Welcome Message
The welcome message is what appears inside the ticket channel when it is first created. By default TixBot sends a standard embed with the ticket number and the opener's name. You can fully customise this per ticket type from Ticket Configuration.
Variables
You can use variables in your welcome message to automatically insert information about the ticket.
| Variable | Replaced with |
|---|---|
| {user} | Mention of the user who opened the ticket |
| {user.name} | Username of the ticket opener |
| {ticket_number} | The ticket number |
| {server} | Your server name |
| {support} | Mention of your support role |
âšī¸Free tier branding
On the free tier, TixBot automatically adds a "Powered by TixBot" footer to embeds. Upgrade to Pro or Business to remove this and use your own branding.
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