Closing Tickets
Closing a ticket saves the transcript, notifies the user, and moves or deletes the ticket channel depending on your server configuration.
How to Close a Ticket
Use `/close` inside a ticket channel, or click the Close Ticket button if one is present. TixBot will save the full transcript and post a close embed with a link to view it and buttons to delete the channel.
What Happens When a Ticket Closes
- •The full conversation transcript is saved and accessible at tixbot.gg/transcript/[id]
- •A close embed is posted showing who closed it and a link to the transcript
- •If you have a closed category configured, the channel is moved there
- •Staff can click Delete Ticket to permanently remove the channel, or View Transcript to review it
Clicking Delete Ticket removes the Discord channel permanently. The transcript is still saved at tixbot.gg, but the channel itself cannot be recovered.
Auto-Close
On Pro and Business tiers you can configure tickets to automatically close after a period of inactivity. This is configured per ticket type in Ticket Configuration. A warning message is sent before auto-close triggers, giving the user a chance to respond.