Priority Levels

Priorities let staff mark a ticket as Low, Medium, or High urgency. TixBot automatically renames the ticket channel with a coloured emoji prefix so priority is visible at a glance in the channel list.

Setting a Priority

Use `/priority` inside a ticket channel and choose Low, Medium, or High. TixBot will immediately rename the channel with the appropriate emoji prefix.

Removing a Priority

Use `/priority` again and select the same level to toggle it off, or select a different level to change it. When a ticket is closed, TixBot automatically strips the priority emoji from the channel name.